We’re sorry to hear you experienced an issue with one of our booths.
Before contacting us for a refund, please review the information below:
Error Message & No Print:
If an error message was displayed and your photo didn’t print, your card will not be charged.
Pending Transactions:
If you see a pending transaction on your bank statement, this is a temporary hold that will disappear within three days without charge.
Still need help? Requesting a Refund:
If the above steps don’t resolve your issue and you still require a refund, please email us at help@itstheflashpack.com with the following information:
1.Reason for the refund
2.Date and approximate time of the transaction
3.Location of the booth (store/venue and city)
4.The last 4 digits of the card number you used
We’re committed to ensuring your experience is as smooth as possible and appreciate your understanding.